Frequently asked about shuttles from Ylang Ylang Beach Resort
Do you pick up directly at Ylang Ylang Beach Resort?
Yes — door-to-door pickup at the hotel entrance. Your driver waits with a sign showing your name.
How early should I book?
We recommend at least 24 hours ahead to guarantee availability, especially in high season (December–April). Need something last-minute? Message us on WhatsApp and we'll do our best.
Can my shuttle fit my whole group?
Our fleet covers 1 to 12 passengers (Hyundai Staria, Toyota Hiace, Maxus V90). Tell us your group size and we'll confirm the right vehicle.
What if my flight is delayed?
Share your flight number when you book — we track it and adjust your pickup time at no extra cost.
Are child seats included?
Yes, and they are free. Tell us the ages of the children when you book and the seats are installed and ready in the vehicle.
Can we stop along the way?
Yes. Courtesy stops for the restroom, a coffee, food or a photo are included on every transfer — just ask your driver. If you want a guided stop at a real attraction on the way, the VIP upgrade adds a guide, tourist stops and a welcome kit for $80 more.
How do I pay?
You can book and pay by card online on our secure payment page, or arrange it with us on WhatsApp. Payment is in full at booking, and the price you see is the final price — taxes and tolls included, with no hidden fees.
What is the cancellation policy?
Free cancellation up to 48 hours before your pickup time. Within 48 hours of the pickup the booking is non-refundable.
Can you drive us from Ylang Ylang Beach Resort to the rest of our itinerary?
Yes — we cover the whole country, hotel to hotel. Many guests book the airport transfer and then every leg of their trip with the same driver.
