These terms explain how booking a private transfer or tour with Travesía Costa Rica works — clearly and in plain language, so there are no surprises. Last updated: August 2026.
Travesía Costa Rica ("Travesía", "we", "us") provides private ground transportation and day tours across Costa Rica. By booking with us — online, by WhatsApp or by email — you agree to the terms below. If anything here isn't clear, just message us before you book and we'll be happy to explain.
We operate private, door-to-door transfers and optional guided day tours. Every transfer is exclusively for you and your group — never shared with other passengers. Vehicles are air-conditioned, well maintained, insured and driven by professional local drivers. Service is subject to availability and to safe driving conditions.
A reservation is confirmed once we've agreed the route, date, pickup time and price, and payment has been arranged. We reconfirm the key details with you by WhatsApp or email before your travel day, including your driver's information. Please give us accurate pickup addresses, flight numbers and contact details — we plan around them.
Prices are quoted per vehicle, not per person, in US dollars (USD), with taxes and road tolls already included — there are no hidden fees added at pickup. Full payment is required to secure your reservation; we'll send you a secure payment link or confirm the agreed method when we accept your booking. The price you confirm is the final price for the service booked; extra stops, added legs or itinerary changes may adjust it, and we'll always tell you before applying any change.
Plans change, and we try to be fair about it:
To cancel or change a booking, simply message us on WhatsApp and we'll take care of it. Refunds are returned using the original payment method.
Need to move a time, add a stop, change passenger numbers or add another leg? Message us as early as you can and we'll do our best to accommodate it. Changes depend on availability and may adjust the price, which we'll confirm with you first.
For airport transfers, share your flight number when you book. We monitor arrivals and adjust your pickup automatically if your flight is delayed — your driver waits for you at no extra charge. If you can't find your driver on arrival, contact us right away on the WhatsApp numbers we send you the day before; we'll connect you immediately.
Please be ready at the agreed pickup time. Our drivers allow a reasonable grace period. If you're running late, a quick message keeps everything on track. Extended waiting caused by the passenger, or a failure to appear at the pickup point without notice, may be treated as a no-show.
Standard luggage — one suitcase plus a carry-on per passenger — is included. Traveling with surfboards, golf clubs, extra bags or bulky equipment? Tell us when you book so we can assign a vehicle with the right space.
Children are welcome. Child and booster seats are provided free of charge on request — just let us know your children's ages when you book so the correct seats are ready in the vehicle.
Quick courtesy stops — restroom, a coffee, or a photo — are included on your route; just ask your driver. Longer sightseeing stops are available on request and are included in our Travesía VIP service or can be added for an agreed fee.
For everyone's safety, seatbelts must be worn at all times, and drivers follow local traffic and safety regulations. Please let us know in advance of any medical condition or accessibility need we should plan for. Our drivers may decline or end a trip if a passenger's behavior is unsafe, or involves illegal substances.
Some things aren't in anyone's hands — weather, road closures, protests, accidents, mechanical issues or other events beyond our reasonable control. If they affect your trip, we'll do everything practical to help, including arranging an alternative when possible, but we aren't liable for delays or losses caused by such events.
We take great care with every trip. That said, Travesía is not responsible for personal belongings left in the vehicle, for missed connections or plans due to circumstances beyond our control, or for the services of third parties (such as hotels, tour operators or attractions) that you arrange separately. Please check that you have your own travel insurance for your trip.
We may update these terms from time to time. The version in effect when you book is the one that applies to your reservation. The latest version is always here on this page.
These terms are governed by the laws of the Republic of Costa Rica.
Questions about a booking or these terms? We're one message away.
Travesía Costa Rica · La Fortuna, Costa Rica
WhatsApp: +506 8502 8476 · Email: infotravesiacr@gmail.com
Private, door-to-door transfers across Costa Rica — clear prices, free cancellation up to 48h.
