Your trust matters to us. This page explains, in plain language, what personal information we collect when you book with Travesía Costa Rica, why we need it, and the choices you have. Last updated: August 2026.
Travesía Costa Rica ("Travesía", "we", "us") is a private ground-transportation and day-tour business based in La Fortuna, Costa Rica. We only collect the information we genuinely need to plan your trip and stay in touch with you about it. We do not sell your data — ever.
When you request a quote or make a booking, you share details with us so we can plan your transfer. Depending on how you contact us, this may include:
We do not collect or store your card or bank details on this website. When online card payment becomes available, it will be handled by a specialized, secure payment provider — your card data goes to them, not to us.
We use your information only to run the service you asked for:
We mainly communicate through WhatsApp, and sometimes by email or phone. We message you about your own booking and quote — we do not send marketing spam. If you'd rather we reach you a specific way, just tell us.
We keep your information within our small team and only share what's necessary to deliver your trip. This means:
We never sell, rent or trade your personal information. We may disclose information if required by law.
Our website is a simple, static site. It uses a small amount of your browser's local storage to remember your language choice and the trip you're building — this stays on your device. We also load a few trusted third-party tools that may set cookies or receive basic technical data (like your IP address) to work:
You can block or delete cookies in your browser settings at any time; the site will still work.
We keep your booking information for as long as needed to provide the service and to keep reasonable business records. When it's no longer needed, we delete or anonymize it. You can ask us to delete your details at any time (see section 8).
Our website is served over a secure, encrypted connection (HTTPS). We limit access to your information to the people who need it to run your trip, and we take reasonable steps to keep it safe. No method of transmission over the internet is 100% secure, but we treat your data with care.
Your information is yours. You can ask us to:
Just message us and we'll take care of it.
Our service is booked by adults. We only collect children's ages when a parent or guardian provides them so we can prepare the correct child seats — nothing more.
We may update this policy from time to time. The current version is always here on this page, with the "last updated" date at the top.
Questions about your privacy or the information we hold? We're one message away.
Travesía Costa Rica · La Fortuna, Costa Rica
WhatsApp: +506 8502 8476 · Email: infotravesiacr@gmail.com
Private, door-to-door transfers across Costa Rica — clear prices, free cancellation up to 48h.
